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Learn how to add payment methods, understand billing cycles and invoices, check card status, and get help with billing issues.

Updated over a week ago

Adding your card

You can add your billing card once you've created your campaign. You can do this through the "add card" button within the campaign details, or through your billing tab within settings.

Frequently asked questions

How do I know that my card has been added?

Your card will be visible as the default card on file within your billing tab in settings. Your campaign will be marked as "active," and the recipients within that campaign will be marked as "in progress."

When will I be billed for my campaign?

You will be billed for your active campaign when it is quality checked and then batched by our team. This gives us the opportunity to review any errors and inform you as appropriate. This typically happens at 11am EST every working day.

โ€‹Will I get an invoice?

Yes, you will get an invoice via email the day after uploading the campaign and adding your card.

What will my invoice look like?

Your invoice will come from "The Overnight Insights Group," our parent company. Your bill will have a breakdown by direct mail sends and postage for different regions.

I want to change my card on file; how do I do that?

You can change your card easily on our platform; go to billing within settings and add or remove cards as needed.

My bill doesn't look quite right; what should I do?

Sometimes customers do not take into account the stamp price, which is separate from the figure. Check out our pricing plan support article for more information on this. If you have accounted for stamps and your bill still doesn't look right, get in touch with our team, and we will be happy to help.

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