Campaign Checkout Process
When you've created a campaign and added your recipients, you'll complete payment at checkout before the campaign moves to production:
After setting up your campaign and recipients, proceed to checkout
Review your campaign details and total cost
Enter or select your payment method
Complete payment to move your campaign from "Pending" to "Ready to Ship" status
Your campaign will be dispatched on the same or next working day after payment is completed.
Volume Discounts
Scribeless offers automatic discounts based on the number of sends in your campaign:
500+ recipients: Volume discount applied automatically
1,500+ recipients: Increased discount tier
3,000+ recipients: Further increased discount tier
5,000+ recipients: Maximum discount tier
For campaigns with more than 5,000 recipients, please contact our team for a custom quote and dedicated account manager.
Managing Payment Methods
Adding a Payment Method
You can add a payment method in two ways:
During checkout: Enter your card details when completing a campaign purchase
In account settings: Navigate to Billing in your account settings to add or manage payment methods
Updating Payment Information
To update your payment information:
Go to your account settings
Select the Billing section
View your saved payment methods
Add a new card or remove existing ones as needed
Invoices and Receipts
Accessing Invoices
All your invoices are available in your account:
Navigate to the Billing section of your account settings
View a complete history of your invoices
Download or print invoices as needed
Invoice Details
Your invoice will include:
Campaign details
Number of recipients
Product type (letters, postcards, etc.)
Base pricing
Any applied discounts
Total amount charged
Frequently Asked Questions
When will I be charged for my campaign?
You'll be charged immediately at checkout when you confirm your campaign. The campaign will then move from "Pending" to "Ready to Ship" status.
How do I know my payment was successful?
After successful payment, your campaign status will change to "Ready to Ship" in your dashboard. You'll also receive an email confirmation of your purchase.
Can I get a refund after my campaign has been processed?
Once a campaign has been moved to "Ready to Ship" status, it enters our production workflow and cannot be refunded. Please carefully review all campaign details before completing checkout.
What if I need to change something after payment?
If you need to make urgent changes after payment but before production, please contact our support team immediately for assistance.
Do you offer enterprise billing options?
Yes, for large volume senders or organizations requiring invoicing rather than immediate payment, please contact our team to discuss enterprise billing options.
Need Help?
If you have any questions about billing or encounter any issues with payments:
Check this support article and our FAQ section
Contact our support team through the Help and Support section in your account
For urgent billing inquiries, email [email protected]