Before you create your first campaign with us, it's important that you have signed up for an account and have spent some time thinking through copy and design. You'll also need your data ready to go before taking the steps within this article.
If you'd like to see any case studies for inspiration or would like to double check your data is formatted correctly, please get in touch via our live chat.
Video tutorial
Step 1: Create a Template
Navigate to the Templates section
Select your product format (letter, postcard, flat card, folded card, etc.)
Design your template with your preferred handwriting style, content, and elements
Publish your template when ready
Step 2: Create a Campaign
Click the "Create Campaign" button
Name your campaign (e.g., "March 16th Prospecting")
Select your previously created template
Choose the delivery method:
Direct mail - sent from our facilities directly to recipients
Bulk shipping - sent to you in bulk to distribute
Step 3: Add Recipients
Upload your CSV file containing recipient information
Map your CSV columns to the appropriate fields
Review any address validation feedback
Submit your recipients for processing
Step 4: Review and Pay
Review your campaign details and recipient previews
Add your return address if desired
Proceed to checkout and complete payment
Your campaign will move from "Pending" to "Ready to Ship" status
Campaign Status and Processing
After payment, your campaign will progress through these statuses:
Pending → Ready → Shipped
We dispatch same or next working day after payment
You can monitor campaign status in your dashboard
Delivery times
We ship all campaigns through USPS, Royal Mail, or Canada Post. Here's a rough estimate of the time it might take:
US (NY or CA) | 4 - 6 working days | USPS |
Rest of US | 5 - 7 working days | USPS |
UK | 3 - 5 working days | Royal Mail |
Europe | 5 - 10 working days | Royal Mail |
Canada | 4 - 7 working days | Canada Post |
Rest of World | 7 - 15 working days | USPS |
For bulk shipping campaigns, they will arrive through a tracked service within 2-3 working days.