Before you create your first campaign with us, it's important that you have signed up for an account and have spent some time thinking through copy and design. You'll also need your data ready to go before taking the steps within this article.
If you'd like to see any case studies for inspiration or would like to double check your data is formatted correctly, please get in touch via our live chat.
Video tutorial
Campaign creation
Click the Create Campaign button
Name the campaign, and select the delivery method
Direct mail - sent from our facilities as individual mailings
Bulk shipping - sent to you in bulk to distribute
Review the envelope, and if wanted, add your return address
Load up the campaign editor
Campaign editor
Choose your paper size from our range of options
Select your handwriting style, size and color
Add copy to the campaign, and include any custom fields as needed
Add a footer with CTA's, and a logo to the front side
Add a back image design by flipping the page through the controls in the top right
Complete campaign
Uploading data
Have your CSV file ready, and make sure to include all mandatory fields (first name, street address, city, zip, state, country)
Hit "upload recipients" on the created campaign
Upload your file, and match the column headers
You can also download a CSV file template from us here
Check for any invalid data that our address validator has picked up
Click "complete" and wait for the data to be uploaded
Payment & finalizing
Your campaign at this stage will be marked as "waiting for card", and the recipients will be on hold. We'll need a payment card added to include the campaign in our next batch. Please add your card through the button displayed within your campaign details.
Once added, the campaign will move into active, and the recipients into "in progress". At this stage, a billing tab will appear within your settings, which will display the price you are paying per send, exclusive of stamps. For full details on pricing, please visit our pricing plan support article.
Your campaign will be included in our next batch, and will have a final quality control check from our team before we invoice and bill the card on file. This happens at 9:00am ET Monday to Friday.
Delivery times
We ship all campaigns through USPS, Royal Mail, or Canada Post. Here's a rough estimate of the time it might take:
US (NY or CA) | 4 - 6 working days | USPS |
Rest of US | 5 - 7 working days | USPS |
UK | 3 - 5 working days | Royal Mail |
Europe | 5 - 10 working days | Royal Mail |
Canada | 4 - 7 working days | Canada Post |
Rest of World | 7 - 15 working days | USPS |
For bulk shipping campaigns, they will arrive through a tracked service within 2-3 working days.