Campaigns and recipients have various statuses, for the stages needed up to a recipient being mailed. This article will cover them in detail so you can be sure what is happening within your campaign.
Campaign statuses
Waiting for card: the campaign is paused until a card is added to the account, at which point it will move to active.
Active: the campaign is ready to go, and any recipients added that are "in progress" will be included in our next batch.
In progress: the recipients within the campaign are rendering; once rendered, the campaign will move to active.
Shipped: all recipients within the campaign have been shipped.
Paused: the campaign and all recipients within the campaign are paused, so will not be batched until the campaign is unpaused.
Admin hold: the campaign has been placed on hold by our team due to an issue being flagged when quality checking takes place.
Recipient statuses
In progress: the recipient has been accepted and is awaiting batching by our team.
Shipped: the recipient has been batched and will be handed to a carrier within one working day.
Hold: the recipient has been placed on hold by our team due to an issue being flagged when quality checking takes place.
Ignored/not sent: the recipient has been ignored and will not be sent.
Troubleshooting
I can't see my campaign; where has it gone?
Occasionally, a campaign will be hidden within your account due to a card taking longer than expected to validate or if you have created a new team since creating the campaign. Please speak to our team to reinstate it in your account.
I've paused my campaign, and recipients have been added while the campaign was paused. How do I make sure they get sent?
If recipients have been added while the campaign was paused, and you then unpause, they will be marked as not sent. From this point on, you can either re-upload the data or speak to our team to change the recipient status to active from not sent.
I'd like to delete a set of recipients I've uploaded; how do I do that?
Deleting recipients is an admin only permission set, so you'll need to speak to us to delete recipients. Please pause the campaign to ensure it doesn't get sent, and get in touch via our live chat.